Just wanted to pass on to you how appreciative I am of Rob's help in getting me going again. He stuck with me, even though I did a dumb thing or two like not seeing where he gave me a link to re-install .NET Frameworks 4.0
Finally "got 'er done", and it seems the problem was, following the AVG 2011 Toolbar attack, when I un-installed AVG 2011, it took out .NET Frameworks 4.0 with it. That made Radio Spider quit working.
This was probably one of those instances where your company spent $600 in customer service to make a $195 software package work!
Again, just wanted to give a thumbs up to Rob for all his great help.
Bob Rule, KPIN